Privacy Policy
OPAL Movement Therapy ("we," "us," or "our") is committed to protecting your privacy and maintaining the security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information: When you book a phone consult, schedule an appointment, or contact us, we may collect your name, email address, phone number, mailing address, date of birth, and emergency contact information.
Health Information: As a healthcare provider, we collect protected health information (PHI) including your medical history, current symptoms, treatment plans, progress notes, and billing information. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is handled in accordance with our Notice of Privacy Practices.
Payment Information: We collect payment details necessary to process transactions, including credit card information or HSA/FSA account details. Payment information is processed through secure, encrypted payment processors and is not stored on our servers.
Website Usage Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This information helps us understand how visitors use our site and improve the user experience.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Healthcare Services: We use your personal and health information to schedule appointments, conduct evaluations, develop treatment plans, provide one-on-one physical therapy and performance care, track your progress, and communicate with you about your care.
To Process Payments: We use payment information to process transactions, generate itemized receipts for insurance reimbursement, manage payment plans, and maintain billing records.
To Communicate With You: We use your contact information to send appointment reminders, follow up after consultations or treatment sessions, respond to inquiries and support requests, and share educational resources related to your care when relevant.
To Improve Our Services: We analyze website usage data and patient feedback to enhance our website functionality and user experience, improve our treatment approaches and service offerings, and develop new programs that meet the needs of active adults.
To Comply With Legal Obligations: We may use and disclose information as required by law, in response to legal processes, to protect the rights and safety of our patients and staff, and to prevent fraud or abuse.
How We Share Your Information
We do not sell your personal or health information to third parties. We may share your information in the following limited circumstances:
With Your Consent: We will share your information with third parties when you provide explicit consent, such as sharing medical records with another healthcare provider at your request or providing information to insurance companies for reimbursement purposes.
Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These providers include scheduling and practice management software (PTeverywhere), customer relationship management tools (HubSpot), payment processors, email service providers, and website hosting and analytics services. All service providers are contractually obligated to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process, to comply with HIPAA and other healthcare regulations, or to protect the rights, property, or safety of OPAL Movement Therapy, our patients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
HIPAA and Protected Health Information
As a healthcare provider, OPAL Movement Therapy is required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is subject to additional protections under HIPAA.
We maintain a separate Notice of Privacy Practices (NPP) that provides detailed information about how we use and disclose your PHI, your rights regarding your health information, and our legal duties with respect to your PHI. You will receive a copy of our NPP at your first appointment, and it is available upon request at any time.
Data Security
We implement appropriate technical, administrative, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure, encrypted data storage and transmission, restricted access to information on a need-to-know basis, regular security audits and updates, staff training on privacy and security practices, and secure disposal of information when no longer needed.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your personal and health information for as long as necessary to provide you with services, comply with legal and regulatory requirements, and resolve disputes. Health records are retained in accordance with Texas state law and HIPAA regulations, typically for a minimum of seven years from the date of last service.
When information is no longer needed, we securely delete or destroy it in accordance with our data retention and disposal policies.
Your Rights and Choices
You have certain rights regarding your personal and health information:
Access: You have the right to request access to the personal and health information we hold about you and receive a copy of your medical records as permitted under HIPAA.
Correction: You have the right to request correction of inaccurate or incomplete information and request amendments to your health records.
Deletion: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
Restriction: You have the right to request restrictions on how we use or disclose your health information.
Objection: You have the right to object to certain uses or disclosures of your information.
Portability: You have the right to receive your health information in a portable, electronic format when feasible.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
Third-Party Websites
Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:
OPAL Movement Therapy
15812 Windermere Dr #100B
Pflugerville, TX 78660
Phone: (512) 222-8220
Email: info@opalmovementtherapy.com
For HIPAA-related inquiries or to request a copy of our Notice of Privacy Practices, please contact our Privacy Officer at the address above.